Reporting content and contact point

Version: 2026-10-14

In short. Readerr stores and serves audio versions of articles that our Customers publish on their own websites. If you think an audio file or player served by Readerr contains illegal content, tell us at [email protected]. We will confirm receipt, decide without undue delay, and explain our decision. Authorities can use the same address.

1. Who we are and what we host

1.1. Readerr is operated by IT Busters Marcin Rybak, Poland (see Legal notice).

1.2. Our Customers send us the text of articles from their websites. We convert the text into Audio, store the Audio and serve it, together with the Player, from our content delivery network. The article itself stays on the Customer's website; the Customer decides what is published there.

1.3. Under the EU Digital Services Act (Regulation (EU) 2022/2065, "DSA") this makes Readerr a hosting service for the Audio. The article pages are hosted by the Customer or its own providers, not by us.

2. Single point of contact

2.1. For authorities (Member State authorities, the European Commission and the European Board for Digital Services - DSA Article 11) and for users of the service (DSA Article 12): [email protected].

2.2. Languages: English and Polish.

2.3. We are established in the EU, so we have no legal representative under DSA Article 13.

3. How to report illegal content

3.1. Send an email to [email protected] with the subject "Content report". You do not need an account.

3.2. To let us act quickly, include (DSA Article 16(2)):

why you consider the content illegal - a sufficiently substantiated explanation;
where it is: the exact address of the article page with the Player, or the address of the Audio file (it starts with https://cdn.readerr.app/);
your name and email address - except for reports about child sexual abuse material and related offences (Directive 2011/93/EU, Articles 3 to 7), which you may send anonymously;
a statement that you believe, in good faith, that the information in your report is accurate and complete.

3.3. We confirm receipt by email if you gave us an address.

4. What we do with a report

4.1. We review each report carefully, objectively and without undue delay. We do not use automated means to decide on reports.

4.2. The Audio repeats the text published on the Customer's website. If the content is illegal, the source is the article itself. We therefore usually:

inform the Customer and ask it to remove or correct the article (removing the article in the Customer's website also removes the Audio from Readerr);
where the illegality is clear, or the Customer does not act, disable access to the Audio ourselves, and where needed suspend the Customer's use of the service under the Terms of Service and the Acceptable Use Policy.

4.3. We tell the person who reported the content what we decided and how they can seek redress.

4.4. If information makes us suspect a criminal offence involving a threat to the life or safety of a person, we promptly inform the competent law enforcement or judicial authorities (DSA Article 18).

5. Statement of reasons

5.1. When we disable access to Audio or restrict a Customer's use of the service because of its content, we give the Customer a clear and specific statement of reasons (DSA Article 17): what we did, its scope and duration, the facts relied on, the legal or contractual ground, whether automated means were used, and how to seek redress.

5.2. We do not need to do this where the Customer gave us no contact details or where the law forbids it.

6. Disagreeing with a decision

6.1. If you disagree with our decision - as the person who reported the content or as the Customer - you can reply to our email and explain why. We will consider your arguments.

6.2. You can also go to court, or, where available to you, to an out-of-court dispute settlement body. Consumers have the rights described in the Terms of Service.

7. Misuse

7.1. If someone frequently sends manifestly unfounded reports, we may, after a warning, stop processing their reports for a reasonable period (DSA Article 23(2), applied by analogy).

7.2. Our rules on what may be converted into Audio, and the restrictions that come with the text-to-speech model we use, are in the Acceptable Use Policy. How we restrict or end a Customer's use of the service is in the Terms of Service (DSA Article 14).